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hello@ediway.co.uk

LEARNER WELLBEING AND SEMH SUPPORT

Understand Wellbeing in Context.Coordinate the Right Support.

Bring learner check-ins, wellbeing records, pastoral support, SEMH context, agreed actions, family contributions and authorised external support into one connected learner journey.

EdiWay helps schools organise what they observe and what support they provide - without turning school wellbeing information into diagnosis, clinical risk scoring or automatic safeguarding decisions.

A CONNECTED WELLBEING RECORD

Keep the Context Together.Keep the Responsibilities Clear.

Wellbeing information may come from different parts of school life.

EdiWay can connect appropriate evidence around the learner without treating every difficult day as a formal mental health concern.

Learner Voice

Capture how the learner describes their own experience.

Check-Ins

Provide structured opportunities for learners to share appropriate wellbeing information.

Teacher Observations

Record relevant school observations.

Pastoral Support

Maintain agreed support and follow-up.

SEMH Context

Connect appropriate educational support information.

Family Evidence

Include relevant parent and carer contributions.

External Support

Record authorised involvement from relevant services or professionals.

Review

Bring appropriate information together for human-led consideration. 

The aim is to support better conversations and continuity – not to generate a clinical profile from school data.

LEARNER CHECK-INS

Give LearnersA Structured Way to Be Heard.

Regular or requested check-ins can help learners communicate how things are going. Where enabled, EdiWay can support age-appropriate wellbeing input.

Current Experience

Allow the learner to describe how they are feeling or coping.

What Is Going Well

Capture positive experiences and strengths.

What Is Difficult

Give learners a route to identify concerns or barriers.

School Experience

Record appropriate information about learning, relationships or participation.

What Helps

Ask which strategies or people feel supportive.

Further Conversation

Allow an authorised member of staff to decide whether follow-up is appropriate.

History

Review earlier check-ins in context where permitted.

A check-in response is information for review. It is not a diagnosis or automatic risk classification.

PASTORAL SUPPORT

Move From ConcernTo a Clear Next Action.

Pastoral teams may need to coordinate support around a learner over time. EdiWay can help keep that work connected.

Support Record

Maintain appropriate pastoral information.

Key Worker

Assign relevant support responsibility where configured.

Actions

Record agreed next steps.

Meetings

Connect appropriate learner or family conversations.

Review Date

Make future follow-up visible.

Learner Voice

Keep the learner’s perspective part of the process.

Family Involvement

Include appropriate parent and carer participation.

External Support

Connect authorised professional involvement where relevant. 

Pastoral support should help staff coordinate action without becoming a substitute for safeguarding or clinical records.

SEMH SUPPORT

Record Educational Need.Avoid Clinical Conclusions.

Social, emotional, and mental health needs can affect learning, participation, and relationships. EdiWay can help schools organise educational support around the learner’s current context.

Strengths

Keep positive relationships, interests and successful approaches visible.

Educational Barriers

Describe what staff and the learner are experiencing.

Classroom Strategies

Record approved approaches that support participation.

Regulation Support

Maintain relevant educational strategies.

Communication

Identify helpful ways for adults to engage with the learner.

Support Plan

Connect appropriate SEMH-related educational actions.

Outcomes

Record what the support is intended to help the learner achieve.

Review

Consider learner, staff and family evidence over time. 

SEMH support information does not diagnose anxiety, depression, trauma or another mental-health condition. Where clinical interpretation is required, that remains with appropriately qualified professionals.

WELLBEING AND SEND

Connect Relevant Evidence.Keep the Records Distinct.

Wellbeing and SEND may overlap for some learners. EdiWay can connect relevant information where authorised without treating one as proof of the other.

Educational Evidence

Use appropriate school observations.

Learner Voice

Include what the learner says they experience.

Support Strategies

Connect relevant classroom approaches.

Provision

Link authorised SEND support where appropriate.

SEMH Context

Maintain appropriate educational information.

SENCO Review

Allow SEND staff to consider relevant evidence.

Information Boundaries

Keep confidential wellbeing details restricted where necessary.

A wellbeing concern does not automatically establish SEND. A SEND record does not automatically establish a mental-health concern.

FAMILY PARTICIPATION

Include What Families Know.Preserve Their Perspective.

Parents and carers may see wellbeing patterns or successful strategies that are not visible at school. EdiWay can support appropriate family contribution.

Strengths

What does the family see going well?

Current Concerns

What would they like the school to understand?

Changes

Have they noticed anything different recently?

Strategies

What appears to help at home?

Support

What school approaches feel useful?

Communication

Maintain an appropriate route for discussion.

Review

Include family evidence in authorised support review.

Family observations remain family-origin information. They should not automatically become a school finding or clinical conclusion.

COUNSELLING AND CONFIDENTIAL SUPPORT

Record Support Carefully.Respect Confidentiality.

Where schools maintain counselling or similar support records, access should reflect the purpose and sensitivity of that information.

Support Relationship

Record appropriate school-held context.

Dates

Maintain relevant support history.

Actions

Connect permitted school follow-up.

Restricted Notes

Keep confidential detail appropriately controlled.

Learner Safety

Provide a route into safeguarding processes when an authorised person determines that this is required.

Wider Staff

Share only the information necessary for their responsibilities.

History

Preserve appropriate school-held records according to governance requirements. 

A classroom teacher does not automatically need access to counselling notes because they teach the learner.

WELLBEING REVIEW

Look for Context.Do Not Let One Score Decide.

Authorised staff may need to review wellbeing information over time.

Check-In History

Consider appropriate learner-reported information.

Pastoral Activity

Review support already provided.

Attendance

Use relevant attendance context where authorised.

Behaviour

Consider appropriate behaviour information without assuming causation.

SEND Support

Review relevant educational support.

Family Evidence

Include appropriate parent and carer views.

External Support

Consider authorised professional information.

Current Actions

See what remains outstanding.

Human Decision

Agree the appropriate next step. 

A pattern may justify a conversation. It does not automatically explain why the pattern exists.

WELLBEING AND ATTENDANCE

Connect the Information.Avoid Automatic Assumptions.

Changes in attendance may sometimes sit alongside wellbeing concerns. EdiWay can help authorised staff review both when there is a legitimate purpose.

Attendance Context

Review appropriate recorded attendance.

Learner Voice

Ask what the learner is experiencing.

Family Context

Include relevant information.

Pastoral Actions

Connect appropriate support.

SEND Context

Consider authorised educational support where relevant.

Review

Allow people to decide whether further action is needed.

Attendance data does not diagnose a mental health condition or automatically identify safeguarding risk.

WELLBEING AND BEHAVIOUR

Understand the Wider Picture.
Keep Behaviour and Wellbeing Separate.

Behaviour records may sometimes provide useful context for a pastoral conversation. They should not become a mental-health assessment.

Behaviour Event

Keep the original school record in its proper context.

Learner Perspective

Understand what the learner says happened.

Pastoral Follow-Up

Connect appropriate support activity.

Positive Evidence

Keep strengths and achievements visible.

Wellbeing Context

Use relevant information only where authorised.

Review

Allow appropriate staff to decide whether further support is needed.

Safeguarding Route

Escalate through the proper safeguarding workflow when required.

Behaviour does not diagnose SEMH. SEMH does not automatically explain a behaviour event.

SAFEGUARDING BOUNDARY

Make Escalation Possible.Keep the Safeguarding Decision Human.

A wellbeing conversation may sometimes reveal information that requires safeguarding review.

EdiWay should make that route clear without automatically creating safeguarding findings from wellbeing data.

Preserve the Original Record

Keep the wellbeing information in context.

Raise a Concern

Allow authorised staff to follow the school’s safeguarding process.

DSL Review

Keep safeguarding judgement with appropriately authorised staff.

Restricted Chronology

Do not expose safeguarding case information through ordinary wellbeing access.

Appropriate Follow-Up

Provide staff only the information they need for their role.

Separate Records

Keep safeguarding actions within the dedicated controlled workflow.

A low wellbeing check-in, repeated absence or SEMH support record does not automatically establish abuse, neglect or another safeguarding concern.

PERMISSION-AWARE WELLBEING

Share Enough to Support.Protect What Is Sensitive.

Wellbeing information may require more restricted access than ordinary learner information.

Teachers

See relevant classroom strategies or actions.

Pastoral Staff

Access appropriate wellbeing and support records.

SENCOs

Use relevant SEMH evidence within authorised SEND workflows.

Safeguarding Leads

Review information only where it enters the safeguarding process.

School Leaders

Receive appropriate oversight according to role.

Parents and Carers

Contribute and receive information approved for their learner relationship.

Learners

Participate through age-appropriate experiences.

Authorised Professionals

Contribute through purpose-scoped relationships. 

Being responsible for a learner does not automatically mean seeing every wellbeing or counselling record.

GOVERNED AI FOR WELLBEING

Help Organise Information.Never Diagnose or Predict Risk.

Where enabled, EdiWay AI can help authorised staff prepare drafts from wellbeing information they already have permission to access.

Review Summaries

Organise selected wellbeing and pastoral information.

Meeting Preparation

Prepare a source-aware working overview.

Communication Drafts

Help staff prepare family or learner messages.

Action Summaries

Bring together current support activity.

Missing Context

Highlight information that may require human checking. 

EdiWay AI does not:

Every AI output remains a draft.

A CONNECTED WELLBEING WORKFLOW

Listen. Review. Support. Revisit.

1. Capture the Context

Review the school-held EHC plan information, outcomes and provision.

2. Review

Connect relevant academic, support and intervention information.

3. Agree Support

Gather appropriate learner, parent, carer and professional views.

4. Assign Responsibility

Identify missing evidence and outstanding contributions.

5. Connect Wider Context

Bring the available information into the appropriate meeting context.

6. Involve Others

Assign the school’s agreed follow-up.

7. Escalate Carefully

Move into safeguarding only through the correct human-led process.

8. Review Again

Consider whether support remains appropriate.

FREQUENTLY ASKED QUESTIONS

Learner Wellbeing and SEMH Support

What does EdiWay wellbeing software help schools manage?

EdiWay can organise learner wellbeing profiles, check-ins, pastoral support, SEMH context, family contributions and authorised external-support information.

Can learners complete wellbeing check-ins?

Age-appropriate learner check-ins may be used where enabled.

Their responses provide information for human review rather than automatic diagnosis or risk scoring.

Does EdiWay diagnose mental-health conditions?

No.

EdiWay does not diagnose anxiety, depression or another mental-health condition.

Can EdiWay support SEMH records?

Yes.

Schools can maintain appropriate educational SEMH support information, strategies, actions and review context.

Is SEMH the same as a mental-health diagnosis?

No.

SEMH is an educational support context and should not be treated as a clinical diagnosis.

Can pastoral staff assign support actions?

Appropriate staff can coordinate authorised support actions and review activity where enabled.

Can parents and carers contribute?

Yes.

Relevant family evidence can be included through approved workflows.

Can external professionals contribute?

Authorised professionals may contribute within a defined learner relationship and purpose where enabled.

Can EdiWay record counselling support?

School-held counselling or support context can be maintained with appropriate permission controls where enabled.

Can teachers see counselling notes?

Not automatically.

Sensitive support records should remain restricted according to role and purpose.

Can wellbeing information connect to SEND?

Relevant SEMH or wellbeing information can contribute to authorised SEND review while remaining separately governed.

Can wellbeing information connect to SEND?

Relevant SEMH or wellbeing information can contribute to authorised SEND review while remaining separately governed.

Does a low wellbeing score create a safeguarding concern automatically?

No.

An authorised person must determine whether information should enter the safeguarding process.

Can AI identify learners at risk?

EdiWay AI should not be presented as predicting clinical, self-harm or safeguarding risk.

AI may assist with permitted drafting and summaries only.

Authorised users may review appropriate recorded wellbeing information over time where supported.

Any trend should be interpreted cautiously and in context.

Does EdiWay replace CAMHS, counselling or clinical systems?

No.

EdiWay supports school-held learner wellbeing and educational support workflows.

It is not a clinical care system.

Can schools begin with simple pastoral support?

Schools can begin with relevant available wellbeing and support workflows and connect wider family, SEND and professional collaboration as implementation develops.

Availability may depend on configuration, permissions and controlled rollout.

CONNECTED WORKFLOWS

Keep WellbeingConnected Without Blurring Responsibilities.

Provision and Support Planning

Connect appropriate SEMH educational support to wider learner planning.

Behaviour, Rewards and Pastoral Support

Coordinate wider pastoral activity and behaviour follow-up.

Attendance and Registration

Review relevant attendance context without automatically inferring cause.

SEND, Safeguarding and Wellbeing

Return to the wider connected support hub.

Parent and Learner Experience

Support learner voice and appropriate family participation.

Professional Collaboration

Connect authorised external support and professional evidence.

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