Marketplace Seller Terms
These Marketplace Seller Terms apply when a school, organisation or other approved seller uses EdiWay to create a storefront, list products or services, receive orders or accept payments through the EdiWay Marketplace.
They explain your responsibilities as a seller, EdiWay's role as the marketplace platform, how Stripe Connect is used, how products and prices should be presented, and how orders, fulfilment, refunds, disputes, tax information and buyer rights should be handled.
By activating seller functionality or listing an item through the EdiWay Marketplace, you agree to these terms together with the EdiWay Platform Terms, Marketplace Buyer Terms, Privacy Policy, Refunds, Returns and Cancellations Policy and any commercial terms that apply to your EdiWay subscription or marketplace access.
You must only use the marketplace if you have authority to act for the school, organisation or seller account concerned.
1. ABOUT EDIWAY MARKETPLACE
EdiWay Marketplace allows participating schools and approved sellers to manage a school-connected storefront through the wider EdiWay platform.
Depending on the configuration available to your organisation, you may be able to offer items such as school uniform, resources, equipment, supplies, activities, events, clubs, trips or other appropriate school-related products and services.
EdiWay provides marketplace technology including product listings, buyer access, order creation, payment integration, receipts and relevant marketplace records.
The seller remains responsible for the products and services it chooses to offer unless EdiWay is expressly identified as the seller for a particular transaction.
2. YOUR ROLE AS SELLER
When your school or organisation is identified as the seller, the purchase contract for the relevant goods, services or digital content is between you and the buyer.
You are responsible for fulfilling the obligations that apply to you as seller.
These may include responsibility for:
- the accuracy of the listing,
- the price,
- availability,
- product safety,
- quality,
- fulfilment,
- collection or delivery,
- refunds and cancellations,
- consumer rights,
- and applicable tax responsibilities.
Using EdiWay to facilitate the transaction does not automatically transfer those seller responsibilities to EdiWay.
3. AUTHORITY TO OPEN AND OPERATE A STORE
You must have appropriate authority from your school or organisation to operate the marketplace storefront.
The person configuring the seller account must be authorised to provide seller information, accept applicable terms, create or approve listings and manage marketplace activity on behalf of the organisation.
Where responsibility changes, access should be updated promptly.
You must not use another school, organisation or person’s identity to create or operate a seller account.
4. SELLER INFORMATION
You must provide accurate and current seller information where requested.
Depending on the marketplace and payment configuration, this may include information such as your organisation’s legal name, trading name, address, contact details, registration information, tax information and authorised representatives.
You must keep material seller information up to date.
EdiWay or its payment provider may request additional information where required for identity verification, payment processing, fraud prevention, legal compliance or platform governance.
5. STRIPE CONNECT
EdiWay’s supported marketplace payment architecture uses Stripe Connect.
To receive supported online marketplace payments, you may need to complete Stripe’s connected-account onboarding process.
Stripe may require identity, organisation, banking, ownership or other verification information.
Your use of Stripe services is also subject to the applicable Stripe Connected Account Agreement and other Stripe terms.
Stripe has its own contractual relationship with connected accounts.
EdiWay does not control Stripe’s verification decisions and cannot guarantee that Stripe will approve or continue to support any particular connected account.
6. KEEP YOUR PAYMENT ACCOUNT CURRENT
You are responsible for keeping information required by Stripe or another supported payment provider accurate.
Failure to complete required verification may affect your ability to:
- accept payments,
- receive payouts,
- process refunds,
- or continue using certain marketplace payment features.
Where payment functionality becomes restricted by the payment provider, EdiWay may also need to restrict affected marketplace functions until the issue is resolved.
7. EDIWAY MARKETPLACE COMMISSION
EdiWay currently charges participating schools:
0% EdiWay Marketplace Commission
EdiWay does not currently take an additional percentage marketplace commission from the seller’s marketplace sale value.
This does not mean that payment processing is free.
Stripe or another supported payment provider may apply transaction, dispute, refund, currency or other applicable fees under its own pricing and terms.
Those payment-provider charges are separate from EdiWay’s marketplace commission model.
EdiWay may change its commercial model in the future only in accordance with the applicable EdiWay commercial terms and notice requirements.
8. STRIPE PROCESSING FEES
Applicable Stripe processing fees are the responsibility of the party identified under the configured payment arrangement.
The exact fees can depend on payment method, connected-account structure, currency, disputes and Stripe’s current pricing.
EdiWay does not set Stripe’s processing fees.
You should review the applicable Stripe pricing and connected-account terms before relying on marketplace payment income.
9. NO ESCROW CLAIM
EdiWay Marketplace should not be understood as an escrow service unless a separately implemented and expressly documented regulated payment arrangement says otherwise.
The use of Stripe Connect, payment statuses or delayed payment events does not by itself mean that EdiWay is holding buyer money in escrow.
Marketplace descriptions and seller communications must not make unsupported claims about escrow, protected balances or guaranteed payout protection.
10. PRODUCTS YOU MAY OFFER
Marketplace listings should be appropriate to the participating school or organisation and the audience permitted to access that storefront.
Examples may include:
- school uniform,
- learning resources,
- equipment,
- school supplies,
- trip payments,
- club or activity payments,
- event-related items,
- and other school-approved goods or services.
EdiWay may restrict particular product categories where required for safety, legal, payment-provider or platform reasons.
11. PROHIBITED AND RESTRICTED ITEMS
You must not use EdiWay Marketplace to sell anything that is unlawful, unsafe, counterfeit, stolen, fraudulent or prohibited by the applicable payment provider.
You must not list a product where you do not have the legal right or authority to sell it.
Age-restricted, regulated or otherwise high-risk products must not be offered unless EdiWay expressly supports that category and you have confirmed that all applicable legal and payment-provider requirements can be met.
EdiWay may remove or restrict a listing where there is a reasonable concern about safety, legality, intellectual property, payment-provider rules or platform misuse.
12. PRODUCT SAFETY
You are responsible for ensuring that physical products you sell comply with applicable product-safety requirements.
Products should only be sold where they can lawfully and safely be supplied to the intended buyer.
Where relevant, you are responsible for appropriate:
- labelling,
- warnings,
- instructions,
- traceability,
- conformity information,
- recall action,
- and other product-safety obligations.
If you become aware that a product sold through EdiWay may be unsafe, you must act promptly and notify affected buyers and EdiWay where appropriate.
13. PRODUCT DESCRIPTIONS
Listings must be accurate, clear and not misleading.
You should provide enough information for the buyer to understand what is being purchased before they place an order.
Material information should not be hidden or omitted.
Where relevant, the listing should make clear matters such as:
- the product or service,
- available options,
- size or quantity,
- what is included,
- price,
- fulfilment method,
- availability,
- important dates,
- and material restrictions.
You must correct materially inaccurate listings promptly.
14. PRODUCT IMAGES
Product images should accurately represent the item where reasonably possible.
Where an image is illustrative rather than an exact representation, the listing should make that clear where the difference could affect a buyer’s decision.
You must have appropriate rights to use images, photographs, logos or other intellectual property included in your listing.
15. PRICING
You are responsible for the prices you publish.
Prices shown to consumers must be clear and must comply with applicable consumer-pricing requirements.
Where taxes or mandatory charges apply, the information presented to the buyer must satisfy the applicable rules about the total price or how that total will be calculated.
You must not add mandatory charges late in the checkout process where they should have been included or disclosed earlier.
Optional extras must not be added without the buyer’s appropriate choice or consent.
16. TAX RESPONSIBILITY
You remain responsible for understanding and meeting your own tax obligations.
This may include matters relating to:
- VAT,
- income,
- corporation tax,
- sales records,
- invoicing,
- or other applicable tax requirements.
EdiWay may record tax-related information, transaction snapshots or adjustments as part of the marketplace evidence chain.
Recorded tax information is not tax advice.
EdiWay does not determine whether you should register for VAT or how a particular transaction should be treated for tax purposes.
Seek appropriate professional advice where required.
17. DIGITAL PLATFORM TAX REPORTING
UK rules may require operators of digital platforms to collect, verify and report certain seller and transaction information to HM Revenue & Customs.
Where those rules apply to EdiWay and your seller activity, you agree to provide the information reasonably required for that purpose.
This may include identifying, registration or tax information.
You must provide accurate information and respond reasonably to requests required for applicable platform-reporting obligations.
EdiWay may make legally required reports to tax authorities where the relevant reporting rules apply.
This does not mean EdiWay calculates or pays the seller’s tax liability.
18. STOCK AND AVAILABILITY
You are responsible for maintaining reasonable information about availability.
You should not knowingly accept orders for goods or services you cannot supply.
Where stock becomes unavailable, update or remove the listing promptly where reasonably possible.
Where an accepted order cannot be fulfilled, you must deal with the buyer fairly and arrange the appropriate cancellation and refund where required.
19. PUBLIC BROWSING AND ELIGIBLE PURCHASING
EdiWay may allow a school to display selected marketplace information publicly while limiting purchasing to eligible buyers.
Where configured, checkout may require a parent, carer or other authorised user to be linked to the relevant learner and school.
You must not attempt to bypass EdiWay’s relationship or eligibility controls to make restricted school products available to unauthorised buyers.
20. LEARNER-SPECIFIC SALES
Some orders may relate to a particular learner.
Examples can include:
- trip payments,
- clubs,
- uniform,
- learner resources,
- or other school-specific purchases.
Only the learner information necessary for the transaction should be used.
Marketplace access must not be used as a reason to expose unrelated academic, SEND, safeguarding, medical or family information.
21. ACCEPTING ORDERS
You are responsible for fulfilling accepted orders.
Your listing and checkout information should make clear where an additional acceptance step is required.
You must not cancel an accepted consumer order arbitrarily or use seller terms to remove rights provided by applicable consumer law.
Where you cannot fulfil an order, notify the buyer promptly and take the appropriate action.
22. ORDER RECORDS
EdiWay may retain platform-side records relating to marketplace transactions.
These may include:
- seller information,
- buyer context,
- product snapshot,
- price,
- order status,
- payment status,
- refund or adjustment history,
- transaction references,
- and audit events.
Transaction history may need to remain traceable even after you edit or remove a product listing.
Changing a current product description should not rewrite what the buyer originally purchased.
23. COLLECTION
The current EdiWay marketplace model may use school collection as the default fulfilment route unless another supported arrangement has been configured.
Where collection applies, you are responsible for providing clear and reasonable collection information.
This may include the location, collection window, identification or order information required and any appropriate collection restrictions.
You should mark fulfilment status accurately.
24. DELIVERY
You must only offer delivery where the relevant fulfilment process is supported and you can meet the obligations associated with it.
Where delivery is offered, the buyer should receive appropriate information about costs and expected timescales before placing the order.
You remain responsible for the fulfilment obligations that apply to you as seller.
Do not advertise unsupported third-party shipping integration as an EdiWay service.
25. DIGITAL CONTENT
Where you sell digital content, you are responsible for ensuring that the description, access terms and supply process are clear.
Where immediate digital supply affects a consumer’s statutory cancellation right, you must ensure the legally required consent and acknowledgement process is followed before supply.
Digital content must meet applicable consumer-law requirements.
You must also have the intellectual-property rights needed to sell or license the material.
26. SERVICES
Where you sell a service, activity or other non-goods offering, you are responsible for providing it in accordance with the description and applicable law.
Consumer services must be provided with reasonable care and skill.
Where an activity has specific eligibility requirements, timing restrictions or cancellation conditions, those should be communicated clearly before purchase.
27. TRIPS
Marketplace payment does not replace the school’s separate trip-governance responsibilities.
You must not treat payment alone as proof of:
- parental consent,
- medical suitability,
- risk-assessment completion,
- staffing readiness,
- or permission for the learner to attend.
Where a trip requires additional forms, consent or operational checks, those processes remain separately governed.
28. CLUBS, ACTIVITIES AND EVENTS
Where you sell a place on a club, activity or event, make material conditions clear before purchase.
That may include:
- dates,
- times,
- capacity,
- eligibility,
- location,
- and applicable cancellation arrangements.
Where consumer cancellation exceptions apply to specified leisure services or dated activities, they should be used accurately rather than as a blanket refusal to offer refunds.
29. CONSUMER LAW
Where you sell to consumers, you are responsible for complying with the consumer-law obligations that apply to your transaction.
Relevant UK requirements can include the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and provisions of the Digital Markets, Competition and Consumers Act 2024, together with other applicable legislation.
You must provide buyers with required pre-contract information and must not use misleading practices or unfair terms.
You cannot contract out of statutory consumer rights where the law does not permit it.
30. GOODS MUST MEET LEGAL STANDARDS
Goods supplied to consumers must meet applicable statutory standards.
This includes requirements that may relate to goods being:
as described,
of satisfactory quality,
and fit for purpose where applicable.
Your seller terms must not attempt to exclude rights that cannot lawfully be excluded.
31. FAIR TERMS
Any additional terms you apply to buyers must be fair and transparent.
You should not use terms that create a significant and unjustified imbalance between you and the buyer.
In particular, you should not rely on wording that improperly seeks to remove responsibility for faulty goods, misdescribed products, poor service or other statutory obligations.
Important restrictions should be brought to the buyer’s attention before the contract is formed.
32. CANCELLATION RIGHTS
Where statutory distance-selling cancellation rights apply, you must provide the required information and honour those rights.
Different rules can apply to:
- physical goods,
- services,
- digital content,
- personalised products,
- sealed products,
- perishable goods,
- and leisure activities supplied for a particular date or period.
You are responsible for understanding which rules apply to the item you sell.
A marketplace setting cannot lawfully remove a consumer cancellation right that otherwise applies.
33. REFUNDS
Where the buyer is entitled to a refund, you must act within the applicable legal and marketplace requirements.
Refunds should normally follow the supported payment workflow.
You must not mark an order as refunded where no refund has actually been authorised or initiated.
Where EdiWay provides a refund function, its use may create platform and payment-provider records associated with the original transaction.
34. RETURNS
Where physical goods can or must be returned, you should provide the buyer with appropriate return instructions.
The allocation of return costs can depend on why the goods are being returned and on applicable consumer law.
You must not charge a consumer costs that the law requires the seller to bear.
Your own return policy should remain consistent with the wider EdiWay Refunds, Returns and Cancellations Policy.
35. FAULTY OR MISDESCRIBED GOODS
Where a buyer reports that goods are faulty, unsafe, damaged or not as described, you are responsible for responding appropriately.
Depending on the circumstances, consumer remedies may include:
- rejection,
- repair,
- replacement,
- price reduction,
- or refund.
Do not direct a buyer to Stripe merely because the underlying issue concerns a product you sold.
Payment processing and seller responsibility are different matters.
36. DISPUTES AND CHARGEBACKS
Buyers may raise payment disputes or chargebacks through their payment provider or card issuer.
You agree to cooperate reasonably with EdiWay and Stripe where information is required to respond to a dispute.
The financial effect of a dispute, refund, reversal, processing fee or negative balance can depend on the applicable Stripe Connect configuration and contractual arrangements.
These Marketplace Seller Terms do not override the Stripe Connected Account Agreement or other payment terms that apply to your account.
EdiWay does not guarantee the outcome of any dispute or chargeback.
37. REFUND AND DISPUTE RECORDS
EdiWay may retain marketplace records concerning refunds, adjustments and disputes.
Historic transaction evidence should remain attributable to the original transaction.
A later refund, dispute or seller tax-status change should be recorded as a subsequent event rather than silently rewriting the historic order.
This supports reconciliation and auditability.
38. PAYOUTS
Where Stripe Connect supports seller payouts, payout availability and timing are subject to the applicable Stripe account, verification status, payment method, balance, reserves, disputes and Stripe terms.
EdiWay does not guarantee an immediate payout date.
You must not promise internal teams or buyers that marketplace funds are instantly available unless the relevant payment state confirms that position.
39. MARKETPLACE RECONCILIATION
EdiWay may provide records to help authorised school users reconcile:
- orders,
- payments,
- refunds,
- adjustments,
- Stripe references,
- and marketplace activity.
These records are operational marketplace evidence.
They do not replace your accounting system, statutory accounts, VAT return or professional financial review.
Marketplace reporting should be reconciled appropriately before being used for formal financial purposes.
40. BUYER COMMUNICATION
You should respond reasonably to buyer questions concerning your products, fulfilment, returns and refunds.
Communication should be accurate and professional.
You must not use marketplace information to send unrelated marketing unless you have an appropriate legal basis and have complied with applicable electronic-marketing requirements.
Access to a parent’s contact details for an order does not automatically authorise unrelated promotional use.
41. PERSONAL INFORMATION
You may receive personal information about buyers or learners in connection with an order.
You must only use that information for authorised and legitimate purposes.
Marketplace information must not be used to access unrelated learner records.
You remain responsible for your own data-protection obligations where you determine how and why personal information is used.
The exact controller and processor roles may depend on the processing concerned.
Read Privacy and Data Protection
42. CONFIDENTIAL AND SENSITIVE INFORMATION
Do not include unnecessary sensitive learner or family information in product listings, order notes or marketplace communications.
Safeguarding, medical and SEND information should remain within the appropriate governed EdiWay workflow rather than being copied into ordinary marketplace records unless the minimum information is genuinely necessary and appropriately authorised.
Marketplace convenience does not override EdiWay’s wider information boundaries.
43. INTELLECTUAL PROPERTY
You must have the right to sell, reproduce, distribute or license the products and content you list.
You must not use EdiWay to sell counterfeit material or material that unlawfully infringes another person’s:
- copyright,
- trade mark,
- design,
- brand,
- image rights,
- or other intellectual property.
EdiWay may restrict a listing where a credible infringement concern arises.
44. SCHOOL BRANDING
Where your seller account uses a school or organisation name, logo or branding, you must have authority to use it.
Do not create a marketplace presentation that falsely suggests another organisation has approved or supplied a product.
45. REVIEWS AND CLAIMS
You must not make false or misleading claims about products.
You must not create, commission or manipulate fake reviews or testimonials.
Where endorsements or claims are used, they should be genuine and capable of being substantiated where required.
A product’s presence in EdiWay Marketplace does not permit you to describe it as approved by EdiWay, DfE approved, Ofsted approved or endorsed by another body unless that claim is factually correct and authorised.
46. EDUCATIONAL PRODUCTS
Where you sell an educational product or resource, you are responsible for describing what it is intended to provide.
A marketplace listing must not present an ordinary educational resource as a clinical diagnosis, statutory assessment or guaranteed educational outcome.
You should not claim that purchasing a resource:
- diagnoses SEND,
- guarantees progress,
- guarantees examination results,
- or provides statutory approval
unless such a claim is lawfully and demonstrably true.
47. MARKETPLACE ACCESS AND PERMISSIONS
Seller functionality should be limited to appropriately authorised school or organisation users.
Marketplace administrators should only receive the access required for their role.
You are responsible for reviewing marketplace permissions when staff roles change.
A member of staff leaving a finance or store role should not retain marketplace management access simply because their general EdiWay account remains active.
48. ACCOUNT SECURITY
You must take reasonable steps to keep seller and administrator accounts secure.
Do not share credentials.
You must tell EdiWay promptly if you believe an account with marketplace or payment access has been compromised.
You must also follow any Stripe security or account-protection requirements applying to your connected account.
49. PROHIBITED SELLER CONDUCT
You must not use the marketplace to:
- mislead buyers,
- process fraudulent sales,
- launder money,
- evade payment-provider rules,
- misrepresent transaction information,
- manipulate refunds,
- create fictitious orders,
- sell prohibited products,
- misuse buyer information,
- or bypass platform security and eligibility controls.
EdiWay may restrict or suspend marketplace access where there is a reasonable concern about fraud, safety, legal breach, payment-provider requirements or serious misuse.
50. INVESTIGATIONS
Where marketplace misuse, fraud, product safety or another serious concern is raised, you agree to cooperate reasonably with an investigation.
EdiWay may preserve relevant marketplace records where necessary for security, legal, dispute or audit purposes.
Any investigation should remain proportionate and subject to appropriate information-governance controls.
51. REMOVAL OF LISTINGS
EdiWay may remove, hide or restrict a marketplace listing where reasonably necessary because of:
- a suspected legal breach,
- product-safety risk,
- payment-provider restriction,
- intellectual-property complaint,
- fraud concern,
- misleading information,
- security issue,
- or breach of these terms.
Where appropriate, EdiWay may ask the seller to correct a problem before the listing is restored.
Removing a listing does not automatically remove obligations arising from orders already placed.
52. SUSPENSION OF SELLER ACCESS
EdiWay may suspend seller functionality where reasonably necessary to protect buyers, the platform, a payment provider or another organisation.
Possible reasons can include serious or repeated breach of these terms, fraud concerns, unresolved identity verification, prohibited products, security compromise or payment-provider restriction.
Where practical and lawful, EdiWay will aim to explain the reason and what action is required.
Suspension does not remove existing responsibilities towards buyers.
53. CLOSING YOUR MARKETPLACE
You may stop creating new marketplace sales subject to your EdiWay agreement and the status of outstanding orders.
Before closure, you remain responsible for existing:
- orders,
- collections,
- deliveries,
- refunds,
- returns,
- complaints,
- and disputes.
Historical transaction records may continue to be retained where required for legitimate financial, legal, tax, security or audit purposes.
54. EDIWAY’S ROLE
EdiWay provides the marketplace technology and connected school platform.
Unless EdiWay is expressly identified as the seller in a particular transaction, EdiWay does not manufacture, own or supply the seller’s goods merely because they appear on the platform.
EdiWay remains responsible for obligations applying to EdiWay itself as platform provider.
Nothing in these terms excludes liability where doing so would be unlawful.
56. NO ACCOUNTING OR TAX ADVICE
Marketplace reports, tax fields and reconciliation information are provided as operational records.
They are not professional accounting, legal or tax advice.
You remain responsible for obtaining suitable advice where required.
EdiWay does not guarantee that marketplace records alone satisfy every statutory accounting or tax-reporting obligation.
56. NO ACCOUNTING OR TAX ADVICE
Marketplace reports, tax fields and reconciliation information are provided as operational records.
They are not professional accounting, legal or tax advice.
You remain responsible for obtaining suitable advice where required.
EdiWay does not guarantee that marketplace records alone satisfy every statutory accounting or tax-reporting obligation.
57. MARKETPLACE AVAILABILITY
EdiWay aims to provide reliable marketplace functionality but does not guarantee uninterrupted availability.
Access may occasionally be affected by:
- maintenance,
- security work,
- product updates,
- seller configuration,
- Stripe availability,
- or other technical circumstances.
Where an incident affects orders or payments, sellers should verify the authoritative payment and order status before taking duplicate action.
58. LIVE TESTING AND PRODUCT DEVELOPMENT
Some marketplace capabilities may operate within controlled rollout or live testing.
EdiWay may change, limit or withdraw an experimental marketplace function where reasonably necessary.
This does not remove responsibilities relating to orders already accepted.
Seller communications should not describe a beta or unassured capability as universally available simply because it appears in one deployment.
59. CHANGES TO THESE TERMS
EdiWay may update these Marketplace Seller Terms to reflect changes in:
- marketplace functionality,
- payment arrangements,
- consumer law,
- tax-reporting requirements,
- security,
- or commercial arrangements.
Material changes affecting sellers should be communicated in accordance with the wider EdiWay agreement where required.
Changes should not retrospectively remove statutory buyer rights or alter an already formed sale contrary to law.
The current version and last-updated date should remain available on this page.
60. OTHER TERMS
These terms operate alongside other relevant EdiWay documents, including:
Refunds, Returns and Cancellations Policy
Acceptable Use and Community Standards
and the commercial terms applying to your EdiWay subscription.
Your use of Stripe is separately governed by the applicable Stripe agreements.
Where mandatory law conflicts with a contractual term, the mandatory law takes priority.
61. GOVERNING LAW
These Marketplace Seller Terms are governed by the laws of England and Wales unless another governing-law arrangement has been expressly agreed in writing with EdiWay.
Mandatory laws applying to a seller, buyer or transaction continue to apply where they cannot lawfully be excluded.
The parties should attempt to resolve contractual concerns through the appropriate EdiWay support route before commencing proceedings where reasonable.
62. CONTACTING EDIWAY
For questions about seller access, marketplace functionality or these terms, contact:
EdiWay
Email: hello@ediway.co.uk
Questions concerning Stripe verification, Stripe account restrictions or other matters controlled directly by Stripe may need to be handled through the relevant Stripe support route.