hello@ediway.co.uk

hello@ediway.co.uk

Contact, Complaints, and Data Rights

Last updated: 27 June 2026

This page explains how to contact EdiWay, how to raise a complaint, and how to exercise privacy and data protection rights.

1. Contact Us

EdiWay is operated by EdiWay School Management.

General contact details:

  • Email: hello@ediway.co.uk

2. Privacy and Data Protection Contact

For privacy, data protection, or rights-related requests, contact:

  • Privacy Email: privacy@ediway.co.uk
  • Privacy Contact: EdiWay Privacy Team

3. Support Requests

If you need technical or account support, use hello@ediway.co.uk, Ticket Route or the relevant platform support area where available.

4. Complaints

If you are unhappy with how EdiWay or a platform workflow has been handled, please contact us first so we can investigate and try to resolve the issue.

When contacting us, please include:

  • your name and contact details;
  • Your role in the platform;
  • the school or account involved, if relevant;
  • a clear description of the issue;
  • Any relevant references, dates, or screenshots.

5. Data Protection Rights

Depending on the circumstances, you may have rights, including:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object;
  • Rights related to automated decision-making and profiling.

6. How to Make a Rights Request

To make a privacy or data rights request, contact us using the privacy details above. We may need to verify your identity and your relationship to the data before action is taken.

In some cases, the relevant school or organisation may need to handle the request directly or work with us to do so.

7. Children’s Data and Parent Requests

Where a request concerns a child’s data, we may need to consider parental responsibility, the child’s rights, school responsibilities, safeguarding restrictions, and the specific context of the request before responding.

8. ICO Complaints

If you are not satisfied with how your concern has been handled, you may have the right to complain to the Information Commissioner’s Office in the UK.

9. Safeguarding Concerns

If your concern involves child safety, safeguarding, or a serious risk issue, use safeguarding@ediway.co.uk immediately rather than waiting for a standard support response.

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