Marketplace Seller Terms

Last updated: 27 June 2026

These Marketplace Seller Terms apply to schools and authorised school users who use EdiWay school-store or marketplace features to offer products, paid items, or school-linked charges through the platform.

They are designed for a Stripe Connect model in which EdiWay provides the platform, checkout orchestration, access controls, and seller-management workflows, while the school or educational organisation remains responsible for the items it lists, the information it provides, and the fulfilment or delivery of those items.

1. Seller Eligibility and Authority

Seller access is intended only for authorised school-linked users. A seller must have authority from the relevant school, trust, or educational organisation to create listings, manage prices, configure store settings, handle orders, and act on behalf of the school in relation to school-store activity.

EdiWay may require seller-role approval, school linkage, identity verification, payment setup, or related checks before full store functionality is available.

2. Nature of the Seller Relationship

Where a school uses EdiWay to sell goods or collect payments, the school is normally the underlying seller or service provider in relation to the item or charge being offered. EdiWay provides the technology, payment orchestration, role-based access, and supporting workflows that allow the school to operate the store inside the wider platform.

Unless a separate written agreement says otherwise, EdiWay is not the merchant of record for school goods, does not take title to school inventory, and does not become the direct supplier of the school’s products merely because the school uses the platform.

3. Products and Paid Items Covered

Seller tools may be used for products or payment-linked items such as:

• uniform items;
• school supplies;
• resource packs or school-approved learning materials;
• trips or club-related items where enabled;
• Manual invoice-linked payments where enabled;
• Other school-linked products or permitted paid items.

Sellers must ensure that any listed item is lawful, age-appropriate, safe, and suitable for the school context.

4. Restricted and Prohibited Items

Sellers must not offer items that are unlawful, unsafe, misleading, harmful, or inappropriate for a school-linked marketplace. EdiWay may prohibit or remove categories of products that create safety, safeguarding, consumer, payment, or reputational risk.

5. Product Information and Listing Accuracy

Sellers must ensure that listings are accurate and up to date, including:

• product descriptions;
• pricing;
• availability or stock information;
• collection or delivery arrangements;
• refund or return limitations where legally valid;
• images, files, and other supporting media.

Sellers remain responsible for the content they upload or publish. If stock, delivery arrangements, collection windows, variations, or restrictions change, the seller must update the listing promptly.

6. Stripe Connect and Payment Account Setup

School-store payments may depend on a connected Stripe account or a similar connected-payment setup. Sellers may be required to complete account onboarding, business details, identity or verification steps, and any additional information requested by the payment provider or platform.

By using the seller tools, the school authorises EdiWay to pass required information to Stripe or another payment provider for onboarding, account checks, transaction processing, payout support, compliance checks, and connected-account management.

EdiWay may restrict or delay store activation, payment collection, listing visibility, or payout availability where:

• Account setup is incomplete;
• Identity verification is incomplete or unsuccessful;
• The connected account is missing required information;
• charges or payouts are not enabled;
• The payment provider imposes restrictions or requirements.

7. Identity Verification

Seller or connected-account verification may include identity-related or business-verification workflows. EdiWay may rely on verification results or account status provided by Stripe or another payment provider.

If required verification is not completed, products may be hidden, unpublished, restricted, or prevented from being sold until the account is fully verified and operational.

The school must keep verification details accurate and up to date. If Stripe or another provider requests further information, identification documents, banking details, ownership details, or beneficial-owner information, the school must respond promptly.

8. Payments, Fees, and Commission

Payments processed through the school store may be subject to:

• payment-provider processing fees;
• platform fees or commission;
• school-selected payment settings;
• buyer-paid or seller-paid fee models, depending on configuration.

Where a connected-account model is used, Stripe or another payment provider may deduct processing fees before payout. EdiWay may also deduct or retain platform commission, service charges, or other agreed fees before, during, or after settlement, depending on the live commercial model.

9. Reserved Funds, Escrow-Style Holds, and Payout Timing

The platform may use a reserved-funds or escrow-style payout flow for school-store transactions. This means a payment may be collected successfully, but the related seller funds may remain in a reserved, held, or pending state until the platform or payment workflow determines that release conditions have been met.

For clarity, this wording describes an operational reserve or hold workflow inside the connected-payment model. It should not be read as creating a regulated escrow service unless EdiWay expressly states that such a service is being provided.

Release conditions may include:

• successful payment confirmation;
• order processing or fulfilment progression;
• dispatch or collection readiness;
• fraud, chargeback, or compliance checks;
• refund or dispute review;
• Payment-provider rules and risk controls.

Sellers acknowledge that a payment receipt from a buyer does not necessarily mean that funds are instantly available for payout. Funds may remain reserved until fulfilment, collection confirmation, risk review, refund expiry logic, or another release event defined by the live platform workflow.

10. Payouts

Where the seller’s connected account is active and eligible, payouts are expected to be sent through the payment-provider-connected account flow. Actual payout timing may depend on:

• provider payout schedules;
• verification status;
• reserved or pending balance rules;
• order status;
• disputes, refunds, or holds;
• the seller’s bank and account setup.

EdiWay does not guarantee instant payout or uninterrupted payout availability. Payouts may be delayed, split, reversed, adjusted, or blocked if an order is refunded, disputed, duplicated, cancelled, or linked to suspected misuse, fraud, safeguarding concerns, or compliance risk.

11. Collection, Delivery, and Fulfilment

The school is responsible for fulfilment, collection arrangements, or delivery arrangements for the products it offers. Store settings may allow collection-only or other school-defined fulfilment models. Sellers must ensure the chosen fulfilment method is clear to buyers before checkout.

If collection-only is used, the school is responsible for publishing accurate collection instructions, location details, collection windows, and any identification or pickup requirements.

12. Customer Service Responsibilities

The school is responsible for handling school-side customer communication about its own products, including order issues, fulfilment updates, item shortages, and product-specific concerns. EdiWay may handle technical platform support, but not every school-side customer-service matter.

13. Refunds, Returns, and Cancellations

Sellers must comply with applicable consumer law and the platform’s Refunds, Returns and Cancellations Policy. Depending on the item and payment flow, refund decisions may require action by the school, the platform, the payment provider, or a combination of these.

If an order is refunded, the platform may restrict or block the related payout, reverse a reserved balance, claw back previously released amounts where the payment-provider model allows, or apply other order-status and payment-status changes consistent with the payment lifecycle.

The school must keep clear internal records of who approved a refund, why it was approved, and whether the item was collected, dispatched, received, or returned.

14. Tax, Accounting, and School Responsibility

The school remains responsible for its own tax, accounting, financial reporting, and internal approval obligations connected to the goods or payments it offers through the store, unless a separate written agreement states otherwise.

This includes responsibility for any school-level reconciliation between orders, manual records, internal finance processes, and payouts received into the connected account.

15. Compliance and Safeguarding

Because the school store sits inside a child-linked education platform, sellers must use it appropriately. Sellers must not use store features in a way that conflicts with safeguarding expectations, school policies, or age-appropriate access boundaries.

Schools must ensure that only authorised staff manage store activity and that parent-facing listings do not expose unnecessary child data, protected information, or internal school-only material.

16. Content, Images, and Intellectual Property

Sellers must only upload content they have the right to use, including:

• product images;
• logos or brand assets;
• descriptions;
• downloadable files;
• size guides or support documents.

Sellers remain responsible for any infringement, misleading claim, or content issue arising from submitted store content.

17. School Access, Internal Permissions, and Delegated Users

The school is responsible for how it delegates store access to principals, finance staff, reception staff, or other authorised users. EdiWay may provide role-based access tools, but the school remains responsible for ensuring only appropriate users can create products, manage orders, alter prices, view payment information, or approve refunds.

18. Store Restriction, Suspension, or Removal

EdiWay may suspend, restrict, hide, unpublish, or remove listings or seller access where necessary for:

• payment compliance;
• identity or account-verification issues;
• fraud or misuse concerns;
• safeguarding or safety concerns;
• policy breach;
• legal or reputational risk;
• School entitlement or access changes.

19. Data and Audit Records

EdiWay may keep technical, payment, verification, and operational records relating to seller activity, connected-account state, listing changes, order events, and payout events for security, compliance, support, fraud prevention, reconciliation, and dispute management.

20. No Guarantee of Continuous Availability

Store, onboarding, checkout, payout, or payment-provider flows may be affected by maintenance, third-party outages, verification reviews, compliance restrictions, or technical issues. EdiWay does not guarantee uninterrupted marketplace availability.

21. Changes to Seller Terms

EdiWay may update these Seller Terms where needed to reflect product changes, payment-provider requirements, legal obligations, operational risk controls, or marketplace process changes. The latest version should be made available through the website or platform.

22. Related Documents

These terms should be read together with:

• Our Terms and Conditions
• Our Privacy Policy
• Our Refunds, Returns, and Cancellations Policy
• Any school customer agreement or platform agreement that applies.